Return Policy

Ponderosa Ranch Outfitters is committed to providing you with top quality, made-to-order in the USA goods that are unique and distinctive because they are built from natural materials. Please be aware that these are natural works of art and that wood will vary from piece to piece in size, grain, bark, fissures and knots and that hides will vary in color. Consequently, each and every product from Ponderosa Ranch Outfitters will have normal variation and natural markings that are part of the art and not imperfections.

However, we are dedicated to your satisfaction and should we disappoint you, we will try to make it right.

Returns:

In any case the first step is to contact us and get a Return Material Authorization. You may return items in the original packaging within 10 days of your purchase with receipt or proof of purchase. If 10 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

If the item was damaged in shipment, please let the driver and us know right away.

If we have made you a customized, special project, it is probably not going to suit another customer. Please do not ask us if you can return these.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If the returned article never arrives, we cannot process the return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

To follow-up on the status of your return, please contact us at: inquiries@ponderosaranchoutfitters.com.

Exchanges:

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at inquiries@ponderosaranchoutfitters.com with details of the product and the defect. It will greatly help us if you can send a photo of the defective nature of the product with your e-mail.

Shipping:

To return the item you purchased, please contact us for suggestions on the best shipping method. You will return it to:

Ponderosa Ranch Outfitters
19191 Calle Teresa
Murrieta, CA 92562

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.